1.1 SNS, hereinafter referred to as the “Company”, is a website for the distribution of products and services via the Internet created by the company “TSAKLAS GEORGIOS ANTONIOS”, based in GLYFADA, at the address AGG METAXA 27-29, 16674, with VAT number 066823420 and Tax Office of Glyfada, tel. 2108949435. The following terms and conditions shall apply to the use of the Company’s website, which is located at snsagency.gr e-mail address, as well as the services provided by the Company. By using the website or the services provided by the Company, users indicate full acceptance of the terms and conditions that the Company has set or will set in the future. TSAKLAS GEORGIOS ANTONIOS with VAT number 066823420 and GEMI: :124226103000.
2.1 This website is one of the official online stores of the Company. All content of the website, including images, graphics, photographs, drawings, texts, services and products are the intellectual property of the Company or are used with an appropriate license and are protected by the relevant provisions of Greek law, European law and international conventions. All content of the website has been deposited with a notary.
2.2 Any copying, distribution, transportation, processing, resale, creation of derivative work or misleading the public about the real provider of the content of the website is prohibited. Any reproduction, republication, downloading, uploading, announcement, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only with the prior written permission of the Company or any other copyright holder. The names, images, logos and distinctive features representing the Company or third parties associated with the Company and their products or services are exclusive trademarks of the Company or third parties protected by the relevant trademark laws. Their appearance on the website should in no way be construed as a transfer or assignment of a license or right to use them.
3.1 The Customer confirms that the material uploaded to the server will be ready and will not need any additional processing by the Company to function. The Company has the right to access the Customer’s files, websites and data upon the Customer’s request for technical support or if an audit needs to be carried out or at the request of the Authorities in accordance with the provisions of the Privacy Policy and the Personal Data Security Statement.
3.2 The Company notifies the Customer by email how it can gain access to the Management Environment of its services (Control Panel) and how to publish its files on the Internet, the installation of email accounts and information for the management of its services.
3.3 The Company could, exceptionally, provide support and suggestions on issues not purely related to domain name or website hosting services (additional Technical Support). The Customer acknowledges that the Company is not responsible for the correctness or completeness of these support instructions that will be given to the Customer.
3.4 The Company does not exercise control over the content of information passing through its server network. It also does not guarantee the reliability, accuracy or quality of any information that appears on the internet through or because of its services. In addition, it does not guarantee the commercial or personal solvency of anyone presented on the internet, or the fulfillment of any specific promises/offers by third parties, and is not responsible for any damages that may occur to the Customer or those who deal with him, including loss of data due to delays, non-delivery of goods or interruption of services for any reason, error or omission.
3.5 The Company, under any circumstances and circumstances and for any reason, has no responsibility for any damage resulting from the use, availability or unavailability of the services it offers.
3.6 The Company regularly upgrades installed applications on its servers in order to maintain security levels at the highest possible level and to provide the latest versions of Plesk Control Panel, PHP, MySQL, ASP.NET, Perl, Zend, ionCube etc. It is the exclusive obligation of the Customer, especially in case of security incidents that endanger the reliability of the infrastructure and the availability of the Company’s services, to update its websites accordingly, with particular emphasis on security-related updates of PHP code, MySQL Queries, ASP.NET etc., so that they are compatible with the Company’s servers and do not endanger them. The Company is not responsible for any loss, damage, or moral damage resulting from these upgrades, as well as from the inability or unwillingness of the Customer to adapt its websites with the upgraded versions of the various applications and computer programming languages installed on the Company’s servers.
3.7 The Company regularly backs up the files and databases of Customers who use hosting services on its servers. These copies are stored daily up to 14 days before the current date. Extra weekly copies are received on the 15th, 21st and 28th day prior to the current date. The Company bears no responsibility in case the backup copy is not up to date or cannot be used. The Customer is obliged to keep a backup copy of the files and databases. The backup copy kept by the Customer should be downloaded to the Customer’s personal computer.
In case the Customer requests file recovery, the Company will deliver the services / products within a few minutes from the moment of payment. In some cases, due to the nature of the service, delivery may be delayed by a few hours or days. The Customer acknowledges that the process of restoring from backup may alter the content of the site or restore it to a previous version.
The Company is not liable to customers / users for damages that may arise from the execution or not of their order or from the form of provision of the service. It also reserves the time of delivery of backup / restore services in cases of force majeure.
3.8 The Company, following a public prosecutor’s intervention or request by the competent Authorities, will follow the legal procedures for law enforcement and may gain access to data relating to the Customer’s premises, files, emails and content. This may lead the Company to disclose all information given to the Company, including information located on the Company’s servers, files and databases of the Customer.
3.9 The Company is not responsible for damages that may arise from the execution or not of the Customer’s order, or from the form of provision of the service. It also reserves the time of delivery of products / services in cases of force majeure.
3.10 The Customer acknowledges that the Company may adapt the services and products provided through third party suppliers, based on the specifications of each supplier. The Customer acknowledges that the Company is not responsible and exposed to him, or any third party, for any claims arising from the provision of these products / services.
3.11 Service Level Agreement (SLA)
This agreement describes the guarantee of availability of the Company’s network of services. The guarantee applies to any customer of the Company without financial pending during the period of interruption of network availability.
Guarantee application procedure
The Company makes every effort to provide the content of the hosted website available (uptime) for access from anywhere in the world, at any time. Service downtime is defined as loss of all packages from the Company’s services to the backbone network providers.
The Company makes every effort to keep the average loss of availability of webserver or database server services at 0.1% or less during a calendar month, as measured by the Company.
In case the webserver or database server of the shared hosting package where the Customer’s website is hosted is available less than 99.9% within a calendar year, the Company will credit the hosting package of the Customer with free hosting time of one month.
The downtime is measured after the notification by the customer of the unavailability, at the time of the interruption, through the Company’s ticketing system, from here, or by phone to the Company’s Service Department. The Company’s infrastructure managers will determine the end of the downtime.
The credit refers to the monthly fee of the basic service paid by the Customer for the package, for the data transfer limit allowed each month, excluding fees for additional services, such as additional IP addresses, support services, etc.
Restrictions
The Customer will not receive any credit for any failure, malfunction or unavailability of its website caused by or connected with:
a. Circumstances beyond the reasonable control of the Company including, without limitation, governmental activities, war, insurrection, sabotage, armed conflict, blockade, fire, flood, strike or other work disturbance, interruption or delay in transportation, inaccessibility or interruption or delay in telecommunications or services of third parties, hacker attacks or viruses, failure of third party software (including, without limitation, eCommerce software; open source payment gateways, chat, statistics, or scripts) or inability to obtain the raw materials, supplies, or energy required to use the appropriate equipment to provide this SLA.
b. Planned or urgent maintenance and improvement of the Company’s technological equipment.
c. Issues with DNS, FTP, POP, IMAP or SMTP client access.
d. False reports about non-operation of the Company’s systems.
e. Acts or omissions of the Customer, including, without limitation, the code (e.g., CGI, Perl, HTML, ASP, etc.), any negligence, intentional mistreatment, or use of the services in violation of the Company’s terms and the provisions of the acceptable use policy.
f. Delivery or transmission of email or webmail.
g. Outages elsewhere on the internet that prevent access to the Customer. The Company is not responsible for browsers or DNS which may make it impossible for the service to appear to the Customer. Also, the Company is not responsible for problems that arise due to the quality of internet access by the provider chosen by the Customer. The Company will guarantee only those areas under its control, namely servers, server routers and their connection to the internet.
Limitation of Liability – Insurance – Indemnification
The Company makes significant efforts to ensure that its website includes accurate and up-to-date information. However, it is not bound as to the accuracy, timeliness and completeness of the content published and therefore bears no responsibility of any kind. Specifically, the Company must check its website for the correctness of its functionality and appearance for the two (2) most recent versions of the most popular browsers (such as Goolge Chrome, Mozilla Firefox, Safari and Internet Explorer). The Company is not responsible for any change in the functionality or content of its website, due to the use by the Customer of an older version of the above browsers, or any other browser.
The Customer agrees that he will defend against any court, will secure, will keep away from any risk, from all claims, losses, pecuniary claims and liabilities, the Company and will cover it against any monetary cost including any lawyer’s fees. It will also cover it from any case or claim due to damage or damage or any other cause raised by the Customer himself, or any third party, against the Company, or himself in the case of third parties, due to his activities or other acts or the contents and information moved through the Company’s servers or due to malfunction of any of our servers, with or without the consent of the Customer or a person associated with him.
In addition, the Customer expressly declares and undertakes that in the event that any action, claim or other judicial claim or administrative procedure is brought against the Company and stems from the violation by him of any kind of third party rights, he is obliged to intervene in the judicial or administrative procedure and fully compensate the Company, in case the latter is obliged to pay compensation or any other expense.
According to a directive of the European Commission, consumers and traders have at their disposal the Online Dispute Resolution (ODR) platform for the online resolution of their disputes, whether they concern domestic or cross-border transactions. ODR is directly linked to the competent Alternative Dispute Resolution (ADR) bodies in each country, which handle complaints. For Greece these bodies are a) the Independent Authority “Consumer Ombudsman” and b) the Ombudsman for Banking – Investment Services (see the bodies for each country here).
Clarifications on the processing of personal data
(as Controller and Processor, in accordance with the EU General Data Regulation 2016/679)
4.1 Why will the Company process the Customer’s Personal Data (PD) and Special Category Personal Data?
By purchasing services / products made by the Customer through the Company’s website, he declares that he wants the Company to undertake on his behalf the completion of a task or the mediation between the Customer and a third party for the completion of a task in its capacity as internet service provider. The Company, based on the information / data declared by the Customer on its website / order form, should include him in a homogeneous category and calculate, based on his statements, the appropriate and proportionate product / service for the Customer.
In order to do this, it is necessary for the Customer to declare the specific PD and / or RCDP mentioned in the relevant fields of the order form. These elements are objectively essential for the fulfillment of the purpose and operation of the service provided. The correct and complete information on the data requested by the Company constitutes an obligation of the Customer by law. It is possible that inaccurate or incomplete information about the data requested by the Company may establish a right for the Company to request even the cancellation or termination of the service provided at any time.
For as long as the service contract remains in force, the Company will process the Customer’s data necessary for its operation, based on this contract with which the Customer consents to it if he orders a service / product from the Company.
4.2 What kind of processing of my data will the Company carry out?
After the Customer has placed the order for a product / service, and has filled in all the necessary fields in the order form, the Company will proceed, for the reasons mentioned above, to each act or series of processing operations of the Customer’s data and with the help of automated means such as collection, registration, organization, correction, storage, adaptation, alteration, retrieval, search for information.
The Company uses automated means to complete the order and provide the service. Through these automated means, the Company can make decisions faster, with greater accuracy, transparency and consistency. However, in these cases, regular relevant checks are carried out by competent employees of the Company.
The Company, in the context of protecting its legitimate interests, often carries out audits, through certified automated means, in order to prevent fraud against it.
Specifically, the following individual processes are carried out for the purpose of compliance of the Company with the provisions of European and Greek legislation:
4.3 How long will the Company keep the Customer’s data in a file?
The Company will keep the Customer’s data for as long as a contractual relationship is maintained between them, both in paper and electronic form. If, for any reason, this is interrupted, the Company will keep the data for as long as it is still required until the limitation period of any relevant claims expires. However, in any case, the Company will keep the data for a period of up to one (1) year from the end of the cooperation between them.
4.4 What rights does the Customer have in relation to the processing of their data?
The Customer may exercise, as appropriate, the following rights:
These rights are exercised at no cost to the Customer, by sending a relevant letter or email to the Data Protection Officer, unless they are repeated frequently and due to volume they have administrative costs for the Company, in which case the Customer will bear the relevant cost.
If the Customer exercises any of these rights, the Company will take every possible measure to satisfy the Customer’s request within thirty (30) days of receipt of the relevant request, after informing the Company either of its satisfaction or of the objective reasons that prevent its satisfaction.
In addition, the Customer may at any time object to the processing of his/her PD and PDO for the purposes of the service contract, by withdrawing his/her consent. However, this will lead to termination of the Customer’s contract and non-provision of services by the Company, because (according to what has been mentioned above) no service operates without processing the PD and / or ESDP of the customer (data subject).
4.5 How is the security of the Customer’s data ensured?
Data security is an absolute commitment for the Company. To achieve this, all modern and appropriate for the purposes of processing technical means are applied (indicatively, encryption, anonymization) as well as organizational measures, the response of which the Company checks at regular intervals.
4.6 Where will the data be transmitted?
The Customer’s data will be transmitted to departments of the Company that are responsible for the completion of the service provided and for its proper and uninterrupted operation. Indicatively, the technical support department, the legal department, the accounting department, etc. are mentioned.
The Customer’s data may be transmitted and made accessible by legal and / or natural persons with whom, from time to time, the Company maintains contracts for the proper provision of the services offered. Also, in the context of the operation of the Customer’s insurance contract, the data may be transmitted to various services, public authorities, etc. However, in this case, these legal and/or natural persons will process the Customer’s personal data solely for the purpose of providing services to the Company and not for their own benefit, acting as processors.
In any transmission, the Company always takes every measure to ensure that the data transmitted will always be the minimum necessary and that the conditions for lawful and fair processing will always be met.
4.7 Will the Company also process the Customer’s data for commercial purposes?
For the duration of the processing mentioned above, the Company may process only your PD (but not those of the SCDPC).
4.8 Processor’s contract
The Company, as controller, uses only processors who provide sufficient assurances for the implementation of appropriate technical and organizational measures, in such a way that the processing meets the requirements of EU Regulation 2016/679 and any other applicable European and national legislation, and the protection of the rights of the data subject is ensured.
The Company, as processor, does not hire another processor without prior general written permission of the controller, and the provision of a general license for this purpose is presumed by accepting the Terms of Use and purchasing any service. In this case, the Company informs the controller of any intended changes concerning the addition or replacement of other processors, thus enabling the controller to object to these changes.
The processing by the processor, partner of the Company, is governed by a contract or other legal act subject to Union or Member State law, which binds the processor in relation to the Company and determines the subject and duration of processing, the nature and purpose of the processing, the type of personal data and the categories of data subjects and the obligations and rights of the controller. That contract or other legal act shall in particular provide that the processor:
(a) processes personal data only on the basis of recorded instructions of the Company as controller, including with regard to the transfer of personal data to a third country or international organisation, unless required to do so under Union law or the law of the Member State to which the processor is subject; in such a case, the processor shall inform the controller of that legal requirement prior to processing, unless that law prohibits such information for important reasons of public interest;
(b) ensure that persons authorised to process personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;
(c) take all necessary measures pursuant to Article 32 of EU Regulation 2016/679;
(d) complies with the conditions set out above for the engagement of another processor;
(e) take into account the nature of the processing and assist the controller with appropriate technical and organisational measures, to the extent possible, to fulfil the controller’s obligation to respond to requests to exercise the rights of the data subject provided for in EU Regulation 2016/679;
(f) assist the controller in ensuring compliance with the obligations pursuant to Articles 32 to 36 of EU Regulation 2016/679, taking into account the nature of the processing and the information available to the processor;
(g) at the choice of the controller, erase or return all personal data to the controller after the end of the provision of processing services and erase existing copies, unless Union or Member State law requires the storage of the personal data;
(h) make available to the controller all information necessary to demonstrate compliance with the obligations laid down in this Article and allow and facilitate audits, including inspections, carried out by the controller or by another controller mandated by the controller.
With regard to point (h) of the first subparagraph, the processor shall immediately inform the controller if, in its opinion, an instruction infringes this Regulation or other Union or national data protection provisions.
When the other processor fails to meet its data protection obligations, the initial processor remains fully accountable to the Company as controller for the fulfillment of the obligations of the other processor.
The Customer may object at any time to this processing of their data (for commercial purposes) by sending a relevant request to the Data Protection Officer. In this case, the Customer’s data will no longer be processed for commercial purposes.
4.9 Filing a complaint/complaint;
For any matter concerning the processing of your data, you may contact the Office of the Data Protection Officer (DPO) of the Company: tel. 00302113332465, email: info[@]snsagency.gr
Also, the Customer always reserves the right to address the competent authorities, where he can submit the relevant complaints. For Greece, Personal Data Protection Authority (Kifisias 1-3, Т.К. 115 23, Athens), or electronically (www.dpa.gr).
Additional clarifications on Cookies
4.10 What are cookies and why does the Company use them?
Cookies are small text files that are sent to the browser used by the Customer and stored on his computer, while the Customer is on the Company’s website. Under no circumstances do cookies contain personal information or information that will allow anyone to contact the visitor of the website, by phone, email, etc. In addition, with the use of cookies there is no access to documents or files on the computer.
The use of cookies makes it easier for the website to memorize information about the Customer’s visit, collecting useful information about the Customer’s search preferences. This will improve your search experience. In addition, cookies help the Company to see the performance and traffic of its website, improving its presentation and content, according to the preferences of its visitors.
4.11 What cookies are used?
Some or all of the cookies described below may be stored in your browser. The Customer can view and manage cookies in the browser (however, mobile browsers may not offer this visibility).
The technically necessary cookies used by the Company are essential for the proper functioning of the website, and allow the Customer to browse and use its functions. These cookies do not recognize the individual identity of the Customer. Without these cookies, the Company cannot offer effective operation of its website.
In addition, these cookies allow the website to remember the Customer’s choices, such as font size, or if he has responded to a Company poll, in order to provide improved and personalized functions.
4.12 If the Customer does not wish to use cookies;
The Customer can enable, disable or even completely delete cookies through the settings of the browser used. However, after that, some parts of the website may not function adequately.
Privacy Policy
The Company takes care of safety, reliability and respect for the Customer. Protecting the privacy of Customers’ personal data is particularly important. For this reason, the Company informs its visitors and/or Customers of the following:
The software of the website is designed to ensure the maximum level of security and trust. All information contained in the applications submitted through the website and related to payment of any service chosen by the Customer is secure and confidential. Only authorized employees, who have appropriate training in handling Customer information, will have access to such information and only when necessary to satisfy Customer requests.
5.1 The Company registers domain names in the capacity of official registrar and acts as an intermediary between the Customer and the registry or any other company / organization that acts as an official registrar or is responsible for the management of the central database. The Company has no influence on the distribution of domain names.
5.2 The customer / user and / or future owner of domain names must read, understand and agree with the Management and Assignment Regulations of each registry and / or collaborating companies / organizations, for the TLDs of the domain names he chooses, as well as all their latest modifications. By registering domain names through the Company, the Customer confirms that he has read and agrees with the terms and conditions provided by each registry and / or the collaborating companies, for the management and assignment of TLDs. The Customer confirms that the information provided to the Company is true and accurate and that it does not violate, knowingly, rights of third parties.
Other regulatory texts can be found at http://www.icann.org/en/dndr/udrp/policy.htm address.
| Terms of Use .GR. | Terms of Use ICANN for gTLDs |
| Terms of Use .EU | Terms of Use TUCOWS |
| Terms of Use .ME | Terms of Use ΕΝΟΜ |
| Terms of Use .ORG | Terms of Use OpenProvider |
| Terms of Use.INFO | Terms of Use.CO |
| Terms of Use .BIZ, .COM, .NET, .NAME, .PRO | Terms of Use.TV |
| Terms of Use .UK | Terms of Use .COM.CY & .CY |
5.3 The Customer further accepts the registrant’s rights and obligations as they appear on ICANN’s official site.
For information, all registries that follow ICANN policy are listed here.
5.4 The Company completes the registration for a Customer after confirmation of payment. Registrations are made in real time for payments via PayPal, card, credits or paysafecard, while for remittances and bank payments the process is completed after confirmation of the deposit by the accounting department. The Company has no responsibility if during, before or after the payment of the Customer’s order, the domain name chosen has been registered by someone else. If this happens, the Customer can either search for and register another domain, or request a refund.
5.5 Συγκεκριμένες προϋποθέσεις ανανέωσης
Some TLDs must be renewed specific days before the expiration date. See details here.
5.6 Specific cancellation conditions
Transactions concerning domain names (e.g. indicatively and not restrictively: renewal, change of owner, change of registrar, etc.) are considered executed upon confirmation of payment by the Company’s accounting department. From this point onwards the transaction is considered final and the Customer acknowledges that he has lost the right of withdrawal and refund, as defined by the applicable legislation.
There is an exception for new registrations in domain names with .gr and .ελ extensions. For these registrations only, the Customer reserves the right of withdrawal and refund for the exclusive period of five (5) calendar days from the initial payment confirmation. The Customer is solely responsible for the timely exercise of the right of withdrawal in order to be successfully executed within the deadline and must follow the following procedure: a. sending a written request (via email) to the company and b. telephone confirmation with the Company for his request for withdrawal. At the end of five (5) calendar days, the Customer acknowledges that he has lost the right of withdrawal and that no refund is made.
If, during the domain name registration order, the Customer acquired for free another domain name or other combined offer service for which the right to a refund does not apply, then the price of the registration offer product is deducted from the amount returned to the Customer, according to the price list currently in force on the Company’s site.
If the domain name is cancelled within the deadline, the registration money is returned in the form of credits to the account of the same Customer and can be used in a subsequent registration. The Company sends the Customer an informative email to proceed with a new domain name registration following the consultant’s instructions.
In case of third-level domain name registration, only the third level of which is variable, the Customer bears the property corresponding to entities to which the specific shared domain name that composes the non-variable field may be assigned.
If the variable field of the second level domain name is identical to a geographical term included in the list of geographical terms published on EETT’s website in Greek and Latin form (in accordance with Annex IB of the Regulation), the Customer declares that he is the competent Local Government Organization.
In case of registration of a .gov.gr domain name, the Customer declares that it is a governmental organization.
Special conditions for . GR domain name
5.7 The Customer agrees not to proceed with repeated unpaid orders for registration of the same. GR domain name thus binding the specific domain name through the registry.
5.8 The Customer must have fulfilled all his financial obligations towards the old registrar, regarding the domain for which he is requesting a change of registrar.
5.9 The Customer undertakes that each new Domain Name Authorization Code of the transfer declaration has not previously been used in another declaration for the same Domain Name, or for another Domain Name that has been filed with the same or a different registrar and contains data other than alphanumeric for security reasons.
5.10 If the Customer chooses the application control service and the Company’s consultant considers that the domain name does not meet the requirements to be approved by EETT, the domain name will be automatically cancelled by the Company’s staff.
5.11 If the Company’s consultant considers that the domain name meets the registration requirements, but is ultimately not approved by EETT, then the money is returned to the Customer in the form of credits or cash.
Special terms for .COM.CY & .CY domain names
5.12 For the successful registration of .COM.CY & .CY domain name, the Company undertakes the entire creation of the necessary account in the .CY Registry and the Assignment of Roles. During the process of application and activation of the domain name, the following information must be provided to the Registry:
a. the Beneficiary Association-Registrant Contact,
b. the Administrative Contact,
c. Technical Contact
d. the Financial Manager – Billing Contact
5.13 The Customer will be the exclusive Beneficiary of the domain name while the Company will assume the role of Administrative, Technical and Financial Liaison with the Registry.
5.14 For the implementation of the above procedure, an email is created on the Company’s Server on behalf of the Customer. This email is used exclusively for the above purpose, the creation of an account in the Registry. Any incoming email is forwarded only to the email account declared by the customer when ordering.
5.15 Each application is submitted manually, by completing the online application in the .CY register and receives a priority number based on the date and time of its submission.
5.16 The final availability of the domain name by the Company is confirmed after the payment of the service by the Customer. The Company cannot guarantee the registration at an earlier time.
5.17 The Company has no responsibility if during, before or after the payment of the Customer’s order, the domain name chosen has been registered by someone else. If this happens, the Customer can either search for and register another domain, or request a refund.
5.18 By registering the .COM.CY or .CY domain name in the Registry and granting a License, the Customer acquires the right to use the .COM.CY or .CY domain name for the period of validity.
5.19 The .COM.CY or .CY domain name License is valid only for the duration of the License. This right does not imply the acquisition of ownership rights or any other rights, including intellectual or commercial rights, on the domain name.
5.20 The .COM.CY or .CY domain name License is valid until December 31st of the year depending on the duration of the License determined by the fees paid either for registration or renewal of the License of the name. It is possible to renew a License for a period of one (1), two (2), five (5) or ten (10) years.
5.21 The renewal fee must be paid by December 20 of the year in which the License expires and the License of the domain name is manually renewed through the Registry System. In case of renewal of the License, a new agreement will be deemed to be concluded between the Administrator and the Rightholder, which will cover the new period of time and will be governed by the rules in force from time to time. In case the Beneficiary does not respond, the domain name license is canceled.
5.22 The License may not be transferred to another person except in the following cases:
a. Inheritance right, in the case of natural persons.
b. Partnership or merger of a legal entity with another legal entity or acquisition of a legal entity by another legal entity, in the case of legal entities. In order to complete the transfer, it is required to submit to the Registry the necessary legalization documents, as defined each time by the applicable legislation.
5.23 License Termination can be done through the Registry System. Any fees will not be refunded. Termination also entails the deletion of the .COM.CY or .CY domain name from the Registry. The .COM.CY or .CY domain name whose license has been terminated by the Beneficiary shall remain reserved for fifteen (15) days after termination.
5.24 License Cancellation may be made by the Administrator in the cases detailed in the Regulation.
5.25 The Customer declares and accepts that the domain name for which he/she is applying for registration does not fall into the categories of prohibited domain names defined by the Regulation, i.e. it does not constitute:
a. .COM.CY or .CY domain name that has already been registered with a third party or resembles another already registered .COM.CY or .CY domain name to an extent that confuses the public. If more than one application has been registered concerning the same .COM.CY or .CY domain name, these are placed in order of time priority and in case of assignment of a License for an Application, the rest are immediately rejected.
5.26 The Company has in no way an audit obligation and responsibility for the observance of the above conditions by the Customer.
5.27 The Company may request from the Customer further information, when this is necessary for the final registration of the .COM.CY or .CY domain name in the Registry.
5.28 The Customer is obliged to:
a. respond to the Company’s requests for information when required by the Registry without delay and in any case within 48 hours.
b. respond to requests from the Register for information without delay.
c. To inform the Company of any change in its data as soon as possible and in any case within five (5) days. This information must be up-to-date and accurate;
d. inform the company of any judicial, administrative, or arbitration proceedings arising with respect to the .COM.CY or .CY domain name without delay. Any violation regarding the immediate update of their data will lead to cancellation of the License of the domain name ending in .COM.CY or .CY.
5.29 The Company shall not be liable if damage is caused to the Customer due to incorrect information as defined in paragraph 17.
Domain Expiration
5.30 When a domain name expires, in the majority of cases, it enters a “quarantine” period during which only the existing owner has the right to renew it. The Customer can be informed about the quarantine duration of a domain name from the Company’s price list page, or after contacting the Company’s Service Department. If there is no quarantine period, the domain name either passes directly into a redemption period (5.12), or is deleted according to the regulations of each registry.
For .DE domain names, after the expiration date, the Customer expressly consents to the deletion of the domain name in accordance with what is mentioned here.
5.31 Domain Redemption
At the end of the quarantine period, or directly after the expiration of the domain name (if there is no quarantine period), the domain name is deleted and enters a “redemption” state which lasts about 40 days. The Customer must and can be informed about the duration of a “redemption” of a domain name after contacting the Company’s Support Department. See clause 5.32 for renewal from “redemption”.
The Company cannot guarantee the renewal of a domain name by redemption, so it is recommended that the Customer renews his domain name in time, before its expiration date.
5.32 Expired domain renewal
The cost of renewal from quarantine remains the same as the cost of renewing a domain name before its expiration. For domain name renewal from “redemption”, the redemption fee is added to the renewal cost, which varies depending on the extension and appears for the information of the Customer on the price list page.
In case the price is not obvious, the Customer must contact the Company’s Support Department to be informed about the total cost of redemption renewal for the domain name he is interested in.
The Customer acknowledges that the redemption duration as well as the renewal cost vary depending on the extension and it is the Customer’s responsibility to be aware of the special terms of the registry for the domain names in his possession (5.2).
5.33 Delete and Restore Domain
A domain name may be deleted for reasons other than its expiry, such as because incorrect owner information was entered or because the WHOIS / owner information was not confirmed to the Registrar within 15 days. At the end of 15 days and in case of failure to send the necessary information on time, the Registrar has the right to delete the domain name. In this case, the domain name enters Registrar Hold (or Client Hold) status, ceases its operation and cannot be transferred until the registrant sends accurate and updated WHOIS data.
The owner of the domain name must send official documents to certify the authenticity of his data (e.g. identity card or passport), so that the Registrar can restore a domain name. In particular, in cases of illegal or unauthorized activity, the Registrar reserves the right to terminate the operation (Registrar Hold or Client Hold) and proceed to the deletion of a domain after receiving a court order or decision or decision of an arbitral tribunal, requiring such action, as well as in cases required by applicable national and European legislation.
The owner of the domain name must send official documents to certify the authenticity of his data (e.g. identity card or passport), so that the Registrar can restore a domain name.
In particular, in cases of illegal or unauthorized activity, the Registrar reserves the right to terminate the operation (Registrar Hold or Client Hold) and delete a domain name even after confirming the owner details.
Domain transfer
5.34 The Company, as a certified registrar by ICANN, provides the new registrations of gTLDs, such as .COM, .NET, .BIZ etc. directly without the mediation of a third party company or partner. For already registered domain names, the transfer takes place automatically upon their next renewal. The transfer is completed within 5 (or 10) days from the date of the domain name renewal order and then the renewal is completed.
Attention: The Customer may receive an email directly from ICANN, in which he/she will be asked to confirm his/her details via a link, in order to complete the transfer and renewal smoothly. During the period of 5 (or 10) days no change of nameservers can be made. Change of registrar in the domain name can take place normally, 60 days after its renewal.
5.35 As defined in ICANN’s Transfer Policy, the owner of the domain name expressly authorizes the Company, or the Company’s affiliates where necessary, to act as a “designated agent” to approve the change of owner data on his behalf.
Transfers during a dispute
5.36 Transfers of a Domain Name to a New Registrant.
Customer may not transfer their domain name registration to another registrant:
(i) during a pending administrative proceeding that has taken place pursuant to paragraph 4 of the ICANN Regulation or for a period of fifteen (15) business days; or
(ii) in the course of pending court proceedings or arbitration commenced with respect to Customer’s domain name, unless the party to whom the domain name registration is transferred agrees, in writing, to be bound by the tribunal’s or arbitrator’s award. We reserve the right to cancel any transfer of domain name registration to another registrant made in violation of this clause.
Restrictions on changing registrars
5.37 The Customer may not transfer the registration of the domain name to another registrar during a pending administrative procedure carried out pursuant to paragraph 4 of the ICANN Regulation or for a period of fifteen (15) working days after the completion of such process. It may transfer the administration of the domain name registration to another registrar during pending litigation or arbitration, provided that the domain name registered with our Company will continue to be subject to the proceedings initiated against the Client under the terms of this Policy. In the event that the Customer transfers a domain name registration to our Company during the pending lawsuit or arbitration, such dispute will remain under the domain name dispute policy of the registrar from which the domain name registration was transferred.
For more information, please refer to the ICANN Registrar Transfer Dispute Resolution Policy.
Backorder Terms of Service
5.38 The Backorder service allows the Customer to select an already registered domain name for monitoring. The Backorder service will try to register it once it is released and available in the market.
5.39 The service is available for TLDs. GR, .EU, .COM, .NET
5.40 A domain, depending on the extension, goes into quarantine for 15 or 40 days, followed by a Redemption period of 30 or 40 days. The Backorder service will start registration efforts immediately after, i.e. the date and time when the domain will be released and available for registration.
5.41 The backorder service will compete with third party services to register a domain, but does not guarantee to the Customer that the registration of the domain requested is guaranteed.
5.42 The Customer accepts that the Company or other subsidiaries are not responsible in case the registration of a Backordered domain is not achieved.
5.43 The Customer will be charged the cost of the Backorder service and the cost of domain registration, at the time of ordering.
5.44 If the domain is not successfully registered by the Company’s Backorder service, either because it was registered by third parties or because it was renewed by the current owner, then, upon request of the customer to cancel the service, 95% of the cost of the service (€9,45) is refunded. If it is a .EU domain name, the ability to cancel the Backorder and refund is activated seven days after the payment of the Backorder order.
5.45 Refund of the registration cost may be requested by the Customer, if after the 1st expiration date of the domain, it is not registered by the Company.
5.46 The Backorder service continues to be active until the backordered domain is registered, or the service is cancelled and a refund is requested from the Customer.
5.47 The expiration date is considered to be the date the domain is released to the market, after any quarantine or redemption periods.
5.48 The Company reserves the right at any time to disclose any information it deems necessary to satisfy applicable law, regulation, legal process or governmental request, or to edit, refuse to publish or delete any information or material, in whole or in part, at the sole discretion of the Company.
5.49 Prices do not include VAT 24%.
5.50 In case there is a conflict between the Backοrder Terms and the general Terms of Use of the Company, the former prevail.
ID Protect
5.51 In case of termination of the ID Protect service, the payment amount is non-refundable. Exceptions are activations made 30 days before the implementation of the GDPR law (May 25), and activations and renewals made after May 25.
Report abuse domain process
5.52 If you need to report a domain name that is involved in any illegal or abusive activity, here are some tips you should follow to facilitate this process.
To submit a request you use the form on the page https://www.snsagency.gr/contact/ select the type of abuse and fill out the form providing the required evidence. Alternatively, send an email directly to info[@]snsagnecy.gr.
When a new content report form or email is sent to info[@]snsagnecy.gr, a new request is automatically opened in our system, which is reviewed by our Support Department within 24 hours.
As always, you should substantiate your allegations with specific evidence and/or any other relevant information to verify the incident of abuse and help us take appropriate action. Note that depending on the type of issue you want to report, the items may vary.
The following list explains the most common types of abuse we investigate and the required evidence we expect from you to support our investigation:
Domain problems/questions
Do you have general problems or questions about your domain? Contact Customer Support for directions:
Invalid WHOIS
If you suspect that a domain has been registered with fake or incorrect information, you can report it from the abuse page by selecting “Terms of use violation or other illegal activity” by adding more detailed information in the “Message” field or send an email to: info[@]snsagency.gr titled “Report invalid Whois information”.
Copyright/trademark infringement
To report copyright infringement of a domain name please proceed with a report through the form by selecting the option “Copyright – Copyright infringement here.
Process for managing and monitoring reports of abusive domain name behavior
5.53 Upon receipt of a request for Abusive Behavior of a Client-Domain Name Holder (as described in paragraph 5.50 above) from our company, in accordance with ICANN Regulation and paragraph 3.18.2, a competent employee of our company informs the Customer within 24 hours in writing to confirm his details. Immediately the terminated domain name is locked (Registrar Hold or Client Hold) and no changes/modifications and transfers can be made for fifteen (15) days.
The owner of the domain name must send official documents to certify the authenticity of his data (e.g. identity card or passport), so that the Registrar can restore a domain name. If the Customer confirms his details within fifteen (15) days, we inform him of any error or abusive behavior of his website so that he can correct it while unlocking his domain name and account. If the client does not respond within the above deadline, the Company has the right to delete the client’s domain name without taking any further action or notice.
The above procedure differs in case the customer hosts his website with us. In particular, our company does not allow the existence of illegal content on its customers’ websites hosted on its infrastructure and in case of detection reserves the right to immediately disable this website (Terms 6.1 and 6.2). However, as a domain name provider, it is not for us to determine whether the domain name mentioned is indeed being used for illegal activities. If you have clear indications that a client of the Company is using their domain name for illegal activities, please help us by contacting your local police station and asking them to investigate. For specific information about our policies, please see our Universal Terms of Use Agreement or submit a request here.
6.1 The Customer accepts that he will not use the Company’s website, the services it provides and its servers for:
a. any content that is unlawful, harmful, threatening, offensive, harassing, libelous, defamatory, vulgar, obscene, libelous, violates someone else’s privacy, shows empathy, or expresses racial, ethnic or other discrimination, or to send, post, email or otherwise transmit such content;
b. causing harm to minors in any way.
c. sending, publishing, emailing or otherwise transmitting any content for which it does not have the right to transmit under law or contractual or management relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered by confidentiality agreements).
d. sending, publishing, emailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties;
e. sending, publishing, emailing or otherwise transmitting any material that contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip the operation of any computer software or hardware;
f. intentional or unintentional violation of applicable law or its provisions.
g. harassment of third parties in any way.
h. Illegal collection or storage of personal data of other users.
6.2 The Company has the ability to reject, interrupt the provision of service or delete material channeled to the server it has granted, if this material contravenes any legislation in relation to copyright, is copied, is pornographic, racist or pirated content (hacking, pirate software, warez sites, serial numbers), concerns drug trafficking, attempting to illegally break into a computer or contravene any other law. In such cases, the Company has the right, without notice, to immediately deactivate the account and access to the site via the internet without any responsibility for damages that may be caused to the Customer or Third Parties. It then informs the Customer to remove the material. In case the Customer does not comply immediately, the Company has the right to completely delete his account.
6.3 All web hosting accounts automatically display an “Under Construction” page once activated. This page informs users that the hosting account has been created with the Company. The “Under Construction” page can be removed by the user at any time, from the moment he gains access to the web hosting account. The “Under Construction” page can include items such as:
6.4 The Company follows a very strict policy on spam emails and may cancel the Customer account in case of sending unorthodox / unwanted mass emails (spam mail). An email is spam when it is sent to recipients who have not requested to receive it.
The Customer agrees not to send any of the following types of emails:
The Company reserves the right to decide whether an action of the Customer is considered as “spam”, “mail bombing”, or “bulk email”.
6.5 The Company has the right to limit the volume of messages sent or received by users in order to maintain the quality of email services to other members and protect its systems.
As the owner and / or administrator of equipment and other resources used for the provision of services, the Company has the right to block electronic communication from other entities on the Internet or not to deliver email messages if these are deemed spam, malicious or generally violate the terms of use of the service.
6.6 The available resources of the server are intended exclusively for use within the accounts of the Company’s customers. It is forbidden to make resources available in any way to third party sites in any form, including but not limited to drawing graphics or texts from third party sites of material located on the Company’s server, executing banner exchange programs, etc.
6.7 SSH access is given at the request of the Customer. The Company has the right to deny access or give limited access for the execution of specific orders.
6.8 It is forbidden to send emails to the server or any message sent on an annoying basis on a network directly or indirectly connected to the Company as well as the attempt to bypass user authentication or security of the host, network or account.
It is forbidden to enter information that is not addressed to the Customer.
It is forbidden to violate the security of any network, spawning, port scans, ping floods, packet spoofing, forging router information, denial of service attacks, sniffers, flooding, spoofing, ping bombing, smurfs, winnuke, teardrop, publishing viruses, chat rooms, Internet Relay Chat, IRC bots (such as eggdrop), PhpShell and other similar programs, audio, radio and video streaming and uploading files to the server for downloading by the general public, especially if this places a significant burden on available network resources. Any activity, regardless of whether it will lead to loss of information, will be investigated and appropriate action will follow.
6.9 Unauthorized background processes or authorized background processes that endanger the security of the Company’s or its Customers’ servers will result in the termination or termination of the Customer’s account.
6.10 The Company has the right, in case the Customer’s website is the cause of problems in the provision of hosting services to other customers located on the same server, to immediately and without notice disable access to the Customer’s website. In case the Company takes such an action, the Customer will be informed accordingly as soon as possible and the Company will cooperate with the Customer to eliminate the reason that led to the suspension of services.
The Customer acknowledges that the Company bears no responsibility or obligation to compensate for any loss, damage and moral damage resulting from interruption of the above mechanisms.
6.11 CPU, Memory, Disk IO, Entry Processes
The Customer agrees that he will construct his websites in such a way as to avoid overloading the Company’s servers, limiting the use of code and applications that require high processing power or make excessive use of resources (CPU, Disk IO, RAM).
The above resources, used by the Customer in a shared hosting plan, are not part of unmetered. Specific prices are provided depending on the service and the server on which the Customer’s package is hosted.
The databases hosted on our servers are governed by a fair use policy and should not exceed 1 GB for MySQL and 1GB for MSSQL so as not to cause performance problems on the server from misuse of CPU, memory or Disk IO allocated to each client account.
6.12 Fair Use Policy
The Customer agrees:
a. Not to use equal to or more than 25% of server resources for longer periods of 90 seconds. Not to perform actions that may cause server overload including CGI Scripts, PHP Scripts, FTP, HTTP, SMTP load, etc.
b. Not to execute any autonomous process on the server.
c. Not to execute daemons and any kind of executable files that make excessive use of bandwidth, such as IRCD, chat daemons, .exe, .com etc.
d. Not to run any type of web spider or indexer (including Google Cash, AdSpy, Scrapers, etc.).
e. Not to run any bit torrent application, track or client. It is forbidden to host or link any illegal files trafficked.
f. Not to participate in any activity related to file-sharing & peer-to-peer networks.
g. Not to run any gaming server such as counter-strike, half-life, battlefield1942, etc. This term does not apply to Dedicated Servers.
h. Not to execute cron tasks & schedule tasks at intervals of less than 15 minutes or in a way that may cause overload on the server.
i. Do not use scripts to call any file that is not local. The call of any file or URL to a remote server must be declared to the Company when it concerns shared hosting packages. The Company has the right to prohibit this without announcing it to the Customer.
j. Not to have a mailbox on the server whose size exceeds the limits of the package purchased or defined by the service.
6.13 Shared hosting accounts may not be resold to third parties. If the Customer wishes to resell hosting services, he/she must use a Reseller package.
6.14 The Customer understands and agrees that no part of the services provided by the Company, such as space, e-mails or data transfer (bandwidth) can be used for backup purposes. The Customer is under no circumstances allowed to upload, download or store in the space provided to him files that are not directly related to what is necessary for the operation of his website. The Company, in any case, reserves the right to delete immediately and without notice files that are not directly related to what is necessary for the operation of its website in order to restore the used space to the permissible limits.
6.15 The Customer must monitor the size of both the space and the traffic occupied by him and the other users of his account on the Company’s servers, so that it does not exceed the limits set. In case the Customer exceeds these limits, the Company has the right to temporarily discontinue the operation of the Customer’s account, to charge for the use of additional resources or even to permanently deactivate the service. The Company, in any case, reserves the right to delete files in order to return the used space to the permissible limits.
6.16 It is the Customer’s responsibility to ensure that the code and applications installed on their account are secure and the permissions of directories and files are correct, regardless of how they were installed. It is the responsibility of the Customer to ensure the reliability of their code, to implement all security instructions of their application and to make sure to apply the appropriate levels of access to the files and directories of their services. The Customer is responsible for all actions carried out on his account.
6.17 The Customer acknowledges that the Company, for security reasons, may ask him to change his password at regular intervals.
6.18 Website Builder Service
For the provision of the Website Builder service, the Company cooperates with BaseKit. The Company has taken the necessary contractual actions to provide this service safely.
Customer understands and agrees that all information, data, text, software, music, sound, photographs, graphics, videos, messages, products, services or any other “Content” are the sole responsibility of the person from whom such Content originated.
Titan Email Service
6.19 Our company uses a third party provider to provide the Titan Email service. By using this service you expressly accept:
That the company has as a supplier the company Flock, through which it provides the Titan email service and cannot deviate from the terms and conditions they set for their services.
– The terms of use Flock (AUE): https://support.flockmail.com/hc/en-us/articles/360026021673
– Privacy Policy TITAN: https://support.titan.email/hc/en-us/articles/360038535773
-Το Titan End User Terms of Use: https://support.titan.email/hc/en-us/articles/900000761843-Titan-End-User-Terms-of-Use-
– That the pricing in case you wish to upgrade the package will be done through the email management environment of TITAN and specifically the invoicing will be done in the following details: Flock FZ-LLC, with its registered office at Opposite Double Tree Hilton Hotel Business Centre 4, Ras-al-Khaimah United Arab Emirates.
6.20 The Company has signed all the necessary agreements for cooperation, confidentiality, protection of personal data and has proceeded to an Impact Assessment Study in accordance with the applicable legislation to ensure that all necessary legal, technical and organizational means are implemented for the security of the Customer.
6.21 The Customer is not allowed to upload data that exceeds the permitted limit of his Account without prior agreement. The Customer is prohibited from using the service for any unauthorized use not mentioned in the terms of use of the service. Indicatively, it is prohibited:
Any use that violates the terms of use of the service or any Applicable Law
6.22 No illegal material is allowed on any of the servers be it images, movie clips, sounds, other types of files or linking to illegal photos or similar material. For example, illegal material is but is not limited to copyrighted material or other material that you are not entitled to post or store under the law. Nor may you store erotic, pornographic or other offensive material on servers of the service.
6.23 It is solely the decision of Titan and the Company to determine whether such material belongs to one or more of the above categories and Titan and the Company reserve the right to delete any such material at any time without notice. In the event that Titan and the Company delete such material, you may not make any claim against Titan or the Company for such deletion as it constitutes a violation of the terms of service. In addition, spam should not be sent from Titan’s servers. In case of violation of this rule, Titan and the Company reserve the right to inform the competent authority accordingly and to submit logs, etc. on this principle.
6.24 The Company is not responsible for deficiencies, errors in the service provided by TITAN and the Customer acknowledges that Titan SAAS has not made any representations of warranties of merchantability and suitability. Titan does not promise that the Titan SAAS service will be uninterrupted, error-free due to the nature of the service. The entire agreement of the Customer for the provision of the service is described in the following agreement which the Customer must read carefully before using the service: https://support.titan.email/hc/en-us/articles/900000761843-Titan-End-User-Terms-of-Use-
The Let’s Encrypt certificate is provided by the Company free of charge in every paid web hosting package. It is activated by the Customer himself, through the management environment of his web hosting package.
12.1 The certificate remains valid as long as the web hosting package remains active in the Company. Its characteristics are defined by the certificate provider and the Company must follow them.
12.2 The Company reserves the right to withdraw the free provision of the certificate without further notice.
12.3 The Customer who uses a Let’s Encrypt certificate through the Company’s services, hereby acknowledges that he has read and understood and accepts the terms and conditions of the Let’s Encrypt certificate as defined by his service provider.
Prices policy
16.1 The listed prices of the products are in euros and VAT is not included. Payment for services and products is made in advance. The Company reserves the right to change prices without prior notice to the Customer. It is understood that the Customer always pays the price indicated in the relevant price lists for this product or service at the time of order. Any costs of payment of services related to the Customer (bank deposit costs, etc.) are paid by the Customer.
Exceptions are premium domain names for any extension (among which are . GR domains with two characters). The price of a premium domain name is defined by the respective registry, refers to the specific domain name and appears on the domain name search page of the Company. The Company is not responsible for unexpected changes in the price of premium domain names, which result from a change in cost from the registry. Premium domain names are excluded from any online offer of the Company.
16.2 The Company reserves the right to offer products, packages or offers which will have different terms or prices than those that were in force on the date and time of the Customer’s order of services by the Company.
16.3 Discount coupons and any offers mentioned on the products on the Company’s website are valid only during the initial purchase or the time period of their offer and do not affect the renewal price of any service or product. The discount of the promotional coupons does not work in combination with any other discounts or offers that the Customers are entitled to.
16.4 The Company, in accordance with its commercial policy in force, or in accordance with any technical restrictions on the management of its infrastructure, may make products or services “non-commercially available” and offer the updated, commercially available version of these products to any Customer who may be affected by such a change.
16.5 The Company is not responsible for any taxes or fees that must be paid in any country and in accordance with any tax legislation and relate to transactions made by the Customer through the offered server. The Customer agrees that he/she is fully responsible for taxes or fees or fees related to the launch, installation or use of the server, the products or services available or the transactions he/she makes.
Payments
16.8 The Company, for the convenience of the Customers, sets the following payment terms.
a. For reasons of identification and security of transactions, the Customer, if requested by the Company, should provide further information, such as his identity, passport, etc.
b. If the Customer does not provide the requested information or the transaction is not successfully identified by the Company, the Company has the right not to provide the service as well as not to refund the amount of the charge related to this transaction.
c. The Customer is not allowed to make fictitious, false or unfair purchases of services. The Customer is fully responsible for charges, fees, taxes and contributions arising from the purchase of services by the Company.
d. The Customer agrees to provide the Company’s support department with any information requested, in case the transaction needs to be confirmed.
e. The Customer accepts the terms and conditions of Everypay.
16.9 Payment by credit card
The Customer has the ability to pay for his orders by credit card Visa, Mastercard, credits and any other appropriate means supported by the Company. The Customer accepts that any additional costs or commissions concerning him that may arise from intermediary payment services shall be borne by him. The credit card is charged after checking and certifying the data and its validity. The Customer is solely responsible for the correct recording of credit card details.
16.10 Payment by bank deposit
The Customer has the option of paying for his orders by paying at a bank (in a branch, via e-banking or phone banking) through the DIAS system at the contracted banks presented here. In this case, the Customer must pay any bank commissions.
Termination of Services/Agreement
16.13 This service agreement may be terminated by either party without cause. The Company is not obliged to return the agreed amount for the period remaining from the day of interruption until the normal termination of the contract in case the termination is requested by the Customer or the contract is terminated by the Company in case of violation of its terms by the Customer.
16.14 If the Customer declares that he does not wish to continue the services, then the Company discontinues the services provided by the Customer and deletes from its servers the corresponding records and files of the Customer without further notice.
16.15 The Company reserves the right to refuse, terminate or make available the services it provides to the Customer at will, with or without notice, and will not be responsible for consequences, positive or negative, resulting from the termination of a website from one of its servers or termination of another service. The restoration of service or files to a web hosting account is not charged unless the actions are repeated frequently and due to volume administrative costs are created for the Company.
16.16 In case the Customer maintains one or more services in his account unpaid, then the Company has the right to suspend, interrupt or delete the service, domain name or hosting accounts, without the obligation to provide backups to the Customer.
16.17 The Company reserves the right to cancel an account, including files and content, for any reason, at any time. The Customer agrees to maintain backups of all files and databases hosted by the Company and agrees that the Company will have no responsibility for data loss. The Customer is responsible for backing up their data.
16.18 The Customer, if he does not wish further the services of the Company, must declare it through the cancellation form found here. By sending the form, an email confirming receipt of the application is automatically sent to the Customer. In case the Customer does not receive the confirmation email, he/she should contact the Company by phone.
16.19 In case of non-timely payment or in case it is impossible to charge the Customer’s credit card due to unavailable balance or due to expiration of the validity of the credit card, the services provided by the Company are scheduled to be automatically interrupted after the expiration of the subscription.
Service expiration update
16.20 The Customer receives automated notifications in the management email for the impending expiration of his services 65, 30, 7, 5 and 2 days before their expiration date, the day of expiration and 3 days after the expiration. The Customer has the ability to activate the receipt of expiration email notifications via SMS, choosing how many days before the expiration of the domain names he wants to receive the SMS. The default value is 10.
16.21 The Customer may, through the account of the Company’s control panel, set himself how many days before the expiration of the services he wants to receive notifications.
16.22 The Customer acknowledges that beyond his options, the Company is in some cases obliged to send expiration notices at predetermined intervals if this is required by the rules of operation of a domain name registry or service.
In case the domain name or service needs to be renewed specific days before its expiry, the dates of sending emails change and adjust accordingly to take into account these days.
17.1 This agreement is automatically renewed according to the current price of the price list for the type of service provided during the renewal period unless the Customer does not wish further cooperation with the Company and informs it of this.
17.2 In any case, the Customer must check that the Company has received the notice of payment of his subscription and activated / renewed the services for which he paid. In case the Company cannot verify the payment details of the balance from service renewal (e.g. due to altered FAX, non-delivery of the information email to the Company) then the Company terminates the operation of the services, without any responsibility whatsoever for any damages or damages that may be caused by the termination / interruption of its services to the Customer.
Subscription Model
17.3 In order for the Company to ensure the uninterrupted operation of the Customer’s services, the Company’s services follow the subscription model. By using the Company’s website and in accordance with this subscription model, the Customer acknowledges and accepts that his account is subject to automatic renewals.
This means that for new purchases or renewals of services paid by card or credits, the Customer’s subscription is activated and his service will be automatically renewed in the future through the corresponding payment method selected. Three (3) days prior to any attempt to charge, the Customer will be notified by an informative email of the charge that will follow. The subscription model applies to all Papaki services, except SSL certificates.
17.4 If the Customer does not wish to automatically renew the subscription of his service, he can easily deactivate it through the subscription management page of his account with the Company.
Data Security
17.5 When purchasing a new card service, a matching code (token) is created, after contacting Eurobank’s billing system, which is stored on the Company’s platform and serves to identify the card upon renewal.
A token is a random string of symbols that acts as a substitute for a card’s sensitive details. There is no direct mathematical relationship between its initial value and the card, so the actual data cannot be determined in reverse. The actual correlation between the matching code and the card is kept in the bank’s database (token vault) and outside of it there is no connection between the two values.
Activate / Deactivate Subscription
17.6 The transition from the previous billing system to the subscription model is gradual. As of July 29, 2019, services purchased or renewed by credit / debit card or credits are converted into subscriptions, which will be renewed in the future automatically before their expiration and always after informing the Customer.
17.7 If the Customer does not wish to automatically renew the subscription of his service, he can easily deactivate it through the subscription management page of his account with the Company.
17.8 If the Customer wishes to reactivate a subscription, he/she may do so again through the subscription management page of his/her account with the Company.
17.9 If the Customer wishes to convert into a subscription a service which until now has been manually renewed, he can simply make the next renewal with a card or credits and the subscription will be activated automatically.
Payment Failure
17.10 The Company’s subscription model allows more than one billing attempt, in case a payment fails. The first attempt to renew the Customer’s subscription is made approximately 10 days before its expiration and depends on the service (e.g. some domain extensions require renewal to be made specific days before their expiration), so this period is added to 10 days.
17.11 Failure to pay may be due to the balance of the card or credits and in this case the Customer will receive a relevant email informing him of the reason for failure. When the Customer receives the first failure email, he/she must take the necessary actions recommended in this email to resolve the reason why the payment failed.
17.12 Two (2) more billing attempts follow. If payments fail again, the Customer must proceed to manual renewal of the service, otherwise the service will expire.
17.13 If the Customer wishes to manually renew their service at a different time than the one set by the subscription model, they may deactivate the subscription and proceed to manual renewal through the subscription management page.
Detailed instructions for actions regarding the subscription model can be found in Papaki’s knowledge base.
18.1 In the shared hosting plans of the Company that are accompanied by a money-back guarantee, this can be done within 90 days from the start date of the hosting account. If the Customer is not satisfied with the level of hosting services of the Company, he may within 90 days from the start of his account request the cancellation of this agreement, otherwise he tacitly agrees with the continuation of the service and waives his right to a refund of the money paid.
In case of cancellation within 90 days, the Customer is refunded the amount of his subscription. In case the subscription amount included additional costs (domain name purchase, SSL purchase, static IP purchase, third party commissions or bank or credit card commissions, installation costs, additional services) the subscription amount is returned to the Customer after deducting the above costs. The Company may refuse a refund after the 90th day of subscription.
18.2 The above guarantee concerns only a part of the Company’s services and not all of the services provided. Indicatively, the following services are excluded: Domain Names, Website Builder, Pixida, etc. The annual Managed WordPress and WooCommerce plans also come with a 30-day money-back guarantee from the start date of the hosting account.
It is explicitly stated that for dedicated servers and the corresponding addons no refund is provided.
18.3 Only new accounts are entitled to compensation. For example, if the Customer had an account with the Company, canceled and created a new one, he is not entitled to compensation for the last account.
18.4 For an account cancellation request to be considered valid, the request must be sent via the form found at here.
18.5 Any violation of a term hereof is considered capable of leading to non-return of any amount to the Customer.
19.1 All transactions made through the Company’s website are governed by International and European Law, which regulates issues related to electronic commerce as well as by the Law on Consumer Protection (Law 2251/1994, as amended and currently in force) which regulates issues related to distance sales.
The Company recognizes the importance of the issue of security of Personal Data, as well as electronic transactions and has taken all necessary measures, with the most modern and advanced methods, to ensure maximum security. All information related to your personal information is secure and confidential.
19.2 The Customer acknowledges that access to the control panel and the Company’s services requires the use of a username and a personal password, which provide access with absolute security to the Customer’s personal data. It is possible to modify the personal secret security code (password) as often as the Customer wishes.
19.3 The Customer accepts that he/she is solely responsible for maintaining the secrecy of his/her account passwords from third parties. The code used by the Customer must comply with the rules set by the Company regarding the number of characters, the combination of letters, numbers and symbols. In case of loss or leakage, he/she must immediately notify the Company. The Company is not responsible for the use of the secret code by an unauthorized person.
19.4 The Customer must always keep his contact details updated and notify the Company of any change. The communication and information of the Company to the Customer on issues related to his account (upgrades to servers, expiration – renewal of subscriptions, etc.) is carried out via email or through relevant information pages on the Company’s website.
19.5 The Customer acknowledges that the email is defined as the main communication channel between the Company and the Customer and therefore must check it regularly. The Customer must also specify a primary and secondary contact email in order to ensure the communication of information from the Company to the Customer.
Confidentiality of Transactions
19.6 All information transmitted by the Customer of the Company is confidential and the Company has taken all necessary measures to use them only when deemed necessary within the framework of the services provided.
Some of the measures taken are the following:
a. Only authorized employees have access to transaction information and only when necessary, e.g. to process requests.
b. The Company does not disclose customer data and transactions, unless it has written authorization from the Customer or this is required by a court decision or decision of another public authority.
c. In case the Company uses third parties to support its systems, it ensures confidentiality.
d. The Customer may request any information held about him as well as their correction in case he can substantiate the existence of an error.
e. For security, the Customer should treat all information provided through the service as confidential and secret and not make any disclosure to third parties.
f. The Customer’s e-mail address may be used only with his/her consent to send informative emails and newsletters about the Company and any new offers or discounts provided by it. In case the Customer does not wish to receive informative emails of this form, he can be deleted from the contact list by clicking on the link at the end of each informative email – newsletter.
20.1 The Customer must notify the Company of the e-mail addresses to which the issued invoices will be sent. Specifically, invoices are sent to the email address stated in the billing information by the administrator, while receipts are sent to the management email. In addition, the Customer expressly declares that the specific e-mail addresses and any kind of information about them are in its full, exclusive and undisputed control. These addresses should not be accessed by third parties unless they are authorized by the Customer himself. The Company has no responsibility for the access of any third party to the e-mail addresses of the Customer nor for any damage that the Customer may suffer from the access and / or use of his e-mail addresses by third parties.
20.2 For any change in the data he/she has declared and especially in the e-mail address data, the Customer is solely responsible, who must inform the Company about the changes. The Company bears no responsibility in case of failure or delay in informing the Customer about the issuance of an invoice for the above reason.
20.3 The Company has no responsibility for any damage (positive or consequential) of the Customer and / or third parties arising due to inability or delay of access of the Customer to his email.
20.4 The Customer accepts that the Company makes every reasonable effort to ensure the availability of the electronic document transmission service. In any case, after the issuance of the document, it is also available through the Company’s control panel. The Customer can find and download the document from the “Order History” of his account.
21.1 These terms of use of the Company’s services are drafted in accordance with all the rules of law of the Greek Territory, are governed by Greek Law, by the applicable legal provisions of the European Union and by International Treaties and are interpreted in accordance with the rules of good faith, business ethics and the social and economic purpose of the right. In the event that a term or provision of these terms of use is held to be invalid or voidable, such nullity or cancellation will not affect the validity of the other terms. The parties will make every effort to replace invalid or voidable provisions or terms with others that are as close as possible to the content of the invalid or voidable terms or provisions.
21.2 Subscribers to the Company’s services must have reached the age of 18.
21.3 The Customer agrees that the information he/she fills in the applications sent to the Company is true and accurate. The Customer also does not knowingly violate the rights of third parties. In case of legal entities, the Customer binds the specific legal entity.
21.4 From the use of the Company’s websites, it is presumed that the Customer agrees with all the terms listed on this website and the reading of this text is required before using the Company’s services and submitting any order for services or products and in addition his agreement as well as the full and unconditional acceptance of the listed terms, is expressed, certified and declared responsibly by clicking on the link “I have read and agree with the Terms of Use” or in any other way that may lead to the use or order of a service or use of the Company’s websites, and is considered as his signature herein.
21.5 The Company provides the Customer with third party software depending on the service ordered. The license terms governing the use of third-party software may differ from the Company’s terms of use. The Company’s Customers are bound by all the terms of the licenses related to third party software and must accept them. The provision and offer of third party software is not part of the Company’s software. The Company cannot provide support or guarantees regarding the use and functionality of such third party software.
21.6 Every online order for services is sent to the Company via the internet, if and only if the Customer has previously unconditionally accepted the aforementioned terms of agreement, as an additional proof that the Customer was fully aware of the terms and agreed unconditionally with them.
21.7 The Customer agrees that for any dispute arising between the Customer and the Company, the laws of the Greek State shall apply and the competent courts for their resolution shall be the Courts of Heraklion, Crete. The Company has the right to modify without notice the Terms of Use of the Agreement for the Provision of Services. The latest version of the terms can be found here.
21.8 The terms contained herein replace any other agreement or negotiation between the Customer and the Company, oral, written or otherwise, including any statements by a representative of the Company. The Customer accepts that there may be additional terms for the use of specific services such as the corporate service or the Reseller service.
22.1 In case you wish to contact the Company for information or assistance you need, you can use any of the following means of communication.
